Accessible Banking
MUFG Bank Turkey A.Ş. has operated exclusively in corporate banking since its establishment and does not engage in any retail banking activities. Nevertheless, in line with our commitment to ensuring to provide equal treatment to access to banking services for all our customers and employees, we aim to continuously improve the scope and quality of our services to enable our corporate customers' disabled employees or representatives to benefit more effectively and actively from our banking services.
Following the submission of the original documents evidencing that employees or representatives of corporate clients have 40% or more disabilities or following verification of the document by our Bank; individuals having legal capacity to discern shall be considered disabled individuals under the relevant legislation. Furthermore, corporate clients' employees or representatives aged 70 and above, may also benefit from the rights granted to disabled individuals under the relevant legislation, upon request. Our Bank designs its customer service channels to comply with accessibility standards, and ensures that the fonts, letters, and numbers used on these channels are presented in a manner that enables them to be easily distinguished from one another.
Our Bank does not charge any additional fees or commissions in any manner for the accessibility-enhancing or informative services provided specifically to the employees or representatives with disabilities of our corporate clients.
The internet banking infrastructure of our Bank is compatible with screen reader programs used by visually impaired individuals. Accordingly, our clients' visually impaired employees or representatives who are internet banking users are able to perform financial transactions through these screen reader programs.
Our corporate clients' disabled employees or representatives, are also covered by our Bank's information security and privacy regulations, which are in place to protect their personal rights, just like all our other clients.
Our Bank also informs its employees about the Regulation on Accessibility of Banking Services and related legislation. Furthermore, we plan to provide special communication training to our personnel who directly interact with disabled employees or representatives of our corporate clients, upon request from our clients. Our Bank continues to carry out improvement efforts to ensure that signs, boards, and warnings located at the Head Office building where it provides services are of sufficient size, and that the lighting is designed using contrasting colors to create an adequate visibility.
Hearing-impaired employees or representatives of our corporate clients who wish to communicate in writing may contact our Bank via the email address info@tu.mufg.jp, and visually impaired representatives of our corporate clients may receive service from our Bank by calling our customer service line at 0216 600 3000.
